Refund & Cancellation Policy

At Mauve Beauty Salon, we are dedicated to delivering a refined and reliable home beauty experience across Dubai. As a premium mobile salon, we value professionalism, transparency, and client satisfaction. The following policy outlines the terms related to refunds, cancellations, and adjustments to ensure mutual clarity and fairness.

1. Refund Policy

Refunds may be granted at the discretion of Mauve Beauty Salon in cases where:

The service was not delivered as promised or fell significantly below our quality standards.
A formal request is submitted promptly, supported by relevant documentation.
The concern qualifies under our Client Satisfaction Guarantee.

Each request is reviewed individually and does not guarantee an automatic refund.

2. Non-Refundable Services & Products

The following are considered non-refundable:

Customized treatments (e.g. bespoke hair colour, skincare routines)
Beauty products that have been opened or used
Completed services where no complaint is raised within 24 hours

Acceptance of these terms is assumed at the time of booking or purchase.

3. Refund Eligibility Criteria

Eligibility for a refund depends on:

The nature and seriousness of the issue
Whether it falls under our satisfaction policy
The time passed since the service was completed
Previous refund or complaint history
Valid proof such as photos, transaction receipts, or communication records

4. Exceptions

In exceptional cases involving medical emergencies or unavoidable circumstances, Mauve may approve a refund or cancellation without penalties, provided appropriate evidence is submitted. Such exceptions remain subject to our discretion.

5. How to Request a Refund

Clients requesting a refund should:

Contact us via email at info@mauvebeautysalon.com
Provide the following:
- Full name and booking reference
- Date and type of service/product
- Payment method
- Reason for the request
- Supporting documents, if available

Approved refunds are typically processed within 7 business days to the original payment source.

6. Refund Deductions

Depending on the service issue, refunds may be full or partial, with applicable deductions.

Full refunds are issued for verified service faults
Partial refunds (up to 50%) may apply for partially unsatisfactory services
Advance payments may be refunded after deducting applicable cancellation or service fees

7. Modes of Refund

Refunds are processed using the original payment method, with any third-party fees beyond our control.

Card Payments: Refunded to the original card
Cash Payments: Refunded via bank transfer
Payment Links: Refunded to the linked account

Note: External bank or gateway fees may apply and are not covered by Mauve Beauty Salon.

8. Partial Refunds

Partial refunds may apply in the following situations:

Only part of the service did not meet expectations
The complaint is valid but not fully substantiated
Cancellations occurring beyond the allowed window but within compensable terms

9. Nail Extensions – Service Terms & Adjustment Policy

Our nail extension services are delivered using high-quality materials and techniques. However, performance may vary due to natural nail conditions and aftercare.

Nail extensions are semi-permanent and require proper care post-application
Damage from water, impact, or chemicals is not covered
Refunds are not offered for issues reported after 24 hours unless proven to be due to application errors
Concerns must be raised within 24–48 hours with photo evidence
A Mauve Care Adjustment (a one-time repair at a discounted rate) may be offered at our discretion, subject to technician availability
Follow-up transportation costs apply
Adjustments do not apply where misuse or poor aftercare is evident

We provide aftercare guidance and recommend clients follow it closely to preserve results.

10. Transportation Fees

As a home service provider, transportation is integral to our offering. Please note:

Transportation charges apply to all appointments
Fees are calculated based on your location and shared during booking
These charges are non-refundable, including in case of service-related issues or cancellations

11. General Terms

All refunds are handled solely by Mauve Beauty Salon’s management team
Staff and technicians are not authorized to commit to refunds
Clients must submit complete and timely requests for processing
This policy may be revised occasionally, and updates will be communicated
We value client feedback and encourage prompt reporting of any concerns to help us address them professionally

At Mauve Beauty Salon, we strive to create a consistently elegant, expert beauty experience in the comfort of your home. Our policies are designed to support a seamless, respectful relationship with every client.

Mauve Beauty Salon is a registered brand operating under a licensed home salon entity in Dubai. For official communication, please contact us via call at +971 52 947 0190 or email at info@mauvebeautysalon.com.

Refund & Cancellation Policy